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Property and copyright

Koolto® is a registered trademark owned by IRIS LUCE SRL.
Koolto.com and Koolto.it are Internet sites owned by IRIS LUCE SRL.


The VAT tax (21%) is included. However, the country of destination may impose local taxes.

The cost of the shipping method you have chosen will be added to the final price during the checkout process.

The total amount indicated before confirming the order will correspond exactly to the amount due.

Although we will go to great lengths to ensure the accuracy of prices, variations may take place at any time and we reserve the right to modify the price of an ordered product in the case of special circumstances. The customer will be quickly informed of any modification, will have the possibility to cancel the order and then will be refunded.

For orders of the same product in quantities of over 10 pieces, customers can benefit from a quantity discount. In this case contact Koolto®.

Orders are processed as soon as payment goes through.

To speed up shipping, we advise online payment with a credit card or prepaid card via PayPal.

For online payments, after confirming your order, you will be redirected directly to PayPal site. In this way your transactions are always protected, since they take place definitively on the PayPal site (eBay Group) through a secure server using the SSL (Secure Socket Layer) protection system. No one, not even IRIS LUCE SRL (the owners of Koolto.com and Koolto.it) can see the information on the credit cards used by customers.

You do not need to register with PayPal to pay by credit card.

For offline payments (Bank transfer, Postepay recharge), always indicate your name, surname and Koolto® order number.

Koolto® delivers worldwide. For fast, safe, easy and economic delivery of your purchases, we use the Italian Postal Service (Poste Italiane).

Priority mail. Because of its extremely low cost, 'Priority mail' does not include tracking, and in this case goods are sent at the purchaser's risk.

Delivery times: processing the order takes around 4-5 working days, which must be added to the approximate shipping times.

Speeding up shipping: as soon as you have paied by Bank transfer or Postepay recharge, email us (shop[at]koolto.com) a copy of your bank or post receipt, complete with your name, surname and Koolto® order number.

For non-European Union customers only: customs duties or local taxes may be charged when the package reaches the country of destination. These expenses, outside the control of Koolto®, may vary from country to country and may be charged to the addressee. For further information, we advise you to contact the customs authorities in the country of destination.
Guarantee and integrity of products

All products sold by IRIS LUCE SRL are original and meet the normal production standards. If a product acquired does not come up to expectations, the customer can exercise the Withdrawal Right.

Withdrawal Right (L.D. no. 185 of 22/05/1999)
The purchaser has the right to withdraw from the purchase contract without any penalties and without specifying the reason within a period of 10 working days, starting from the day the products are received.

The withdrawal right is exercised by sending a written communication to the address of IRIS LUCE SRL, (owners of the brand Koolto®), which is specified at the bottom of page, by registered mail with an 'advice of delivery'. The communication can also be send by telegram, provided they are confirmed by registered letter with notification of receipt ('advice of delivery') within the following 48 hours.

The consumer must return the products within 10 days from the date of receiving the goods.
To do so, download and fill in the Refund form by clicking on the link:

Download Form pdf. Refund form

Customers return goods at their own expense.

Within 30 days of receiving the returned goods, IRIS LUCE SRL will refund the customer the value of the goods as indicated on the sales document. As established by Italian law, the cost of shipping and packaging will be deducted from this amount.

Returned goods will only be accepted if:
· their return has been previously communicated according to the law
· the goods, including accessories and instructions, are intact, in perfect condition and in the original packaging
· shipping is by prepaid delivery — not cash on delivery — with a valid transport document.

European Union regulations establish that the withdrawal right can only be exercised by physical persons (consumers) who act for purposes that may be considered outside commercial activity. The withdrawal right, therefore, cannot be exercised by business and legal entities and physical people who act for purposes linked to commercial activities. The withdrawal right may not be exercised for goods acquired by retailers or parties which for any reason acquired them for resale.
Liability limit

IRIS LUCE SRL will not be responsible for direct or indirect damage due to inappropriate and/or bad use of the product.

IRIS LUCE SRL is not responsible for any damage or loss, either direct and/or indirect, due to the sale of goods and services offered in the catalogue published on the Koolto.com website, or for delayed and/or failed delivery of products or any other incident not directly imputable to IRIS LUCE SRL.

The measurements of the sizes, colors and images of the products are purely for approximate descriptive purposes and are not necessarily an accurate reference to the original.

Information contained in the pages describing the products are of a purely informative character and do not constitute a contractual proposal. The purchase contract with detailed conditions will be submitted to the customer after the latter has made an explicit request (the purchase order).

For any legal disputes the place of jurisdiction will be Venezia, Italy.

V.le della Rimembranza 7/3
30030 - Salzano (Venezia) - Italy
Phone: +39 3458177632
Email info[at]koolto.com

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Copyright © 2013 IRIS LUCE SRL All rights reserved
Koolto® - V.le della Rimembranza 7/3 30030 Salzano (Venezia), Italy - CF-P.IVA 03666030261
Phone: +39 3458177632 - Email: info[at]koolto.com